scrplay1 Privacy Policy

Introduction and Scope of This Policy

scrplay1 is an online gaming platform operating under international licensing. This Privacy Policy applies to all users who access the scrplay1 website, register an account, make a deposit, join games, or contact our support team. By using scrplay1 services, you acknowledge that you have read and agreed to the terms stated in this document.

This policy explains the types of data we collect, the purposes for collecting it, the retention period, the parties that may also process it, and the rights you hold as the owner of that data. We are committed to ensuring that the management of your personal data always follows responsible data protection principles.

Information We Collect

In the course of providing our services, scrplay1 collects several categories of personal information from users, including but not limited to:

• Registration Information: your full name, username, password (in encrypted form), date of birth, mobile phone number and email address that you provide when opening an account.
• Identity Verification Information: your identity card number (MyKad) or a valid identity document, required to meet the platform's compliance requirements.
• Financial Information: details of your chosen payment method such as Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay or cryptocurrency, as well as deposit and withdrawal records and transaction history.
• Usage Data: login records, dates and times of activity, types of games played, betting records and game history.
• Technical Data: IP address, device type, operating system, web browser type and session data collected automatically through standard website technologies.
• Communications: the content of correspondence between you and the scrplay1 customer support team via live chat or email.

We only collect information that is genuinely required to provide our services, ensure platform security and meet international licensing obligations.

Purposes for Using Personal Information

scrplay1 uses the personal information collected for the following purposes:

• Creating and managing user accounts, including identity verification and processing deposits and withdrawals.
• Processing financial transactions securely, including handling welcome bonuses, VIP cashback and other related promotions.
• Meeting legal and international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering measures.
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Detecting and preventing fraud, account misuse and activities that breach the platform's Terms & Conditions.
• Sending important notifications regarding your account, policy changes and service updates.
• Improving the user experience on the platform based on usage patterns and feedback received.

scrplay1 will not use your personal information for purposes not stated here without first obtaining your additional consent.

Sharing Information with Third Parties

scrplay1 only shares users' personal information in limited and controlled situations, namely:

• Payment Service Providers: processing financial transactions involves e-wallet service providers, banks and payment processors that have received a mandate to handle such information on a limited basis solely for the purpose of settling transactions.
• Game Software Providers: game developers may receive session data required for the technical operation of games, without access to the user's full identity.
• Competent Authorities: when required by law, court order or a relevant regulatory body, scrplay1 will disclose the required information upon receiving a valid official request.
• Technical Partners: cloud, hosting and cybersecurity service providers that help operate the scrplay1 platform infrastructure, subject to strict data protection agreements.

In all the above situations, scrplay1 ensures that the party receiving the data is bound by confidentiality obligations and is not permitted to use that information for any other purpose.

Cookies and Tracking Technologies

The scrplay1 website uses cookies and similar technologies to keep the platform functioning properly and to provide a better user experience. Cookies are small text files stored on your device by your web browser when you use our website.

We use several types of cookies, including:

• Session Cookies: to maintain your logged-in status during an active session and to keep your account secure.
• Preference Cookies: to save your display and language settings so they do not need to be reconfigured each time you visit the platform.
• Analytics Cookies: to understand website usage patterns for technical improvement and content purposes.

You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the scrplay1 platform.

Data Security and Protective Measures

The security of your personal information is a responsibility we take seriously. scrplay1 implements multiple layers of technical and organisational protection, including:

• Data encryption using industry-standard protocols during the transmission and storage of sensitive information.
• Strict internal access controls — only authorised staff with an operational need may access user data.
• Continuous monitoring to detect any unauthorised access attempts or suspicious activity.
• Documented security incident response procedures to ensure any data breach is handled promptly and in an orderly manner.
• Regular reviews of security systems and procedures to ensure they remain relevant against current threats.

While scrplay1 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password secure and not sharing it with anyone.

Data Retention Period

scrplay1 retains users' personal information for as long as the account is active and for the period required after account closure to fulfil legal obligations, resolve disputes, and enforce our agreements.

Different categories of data have different retention periods, depending on the relevant operational requirements and legal obligations. Financial transaction records, for example, are kept for the period required for anti-money laundering compliance and tax reporting purposes. Once the required retention period has ended, data will be securely deleted or anonymised using appropriate methods.

If you would like to know more about the specific data retention periods applicable to certain categories of information, you may contact the scrplay1 customer support team via live chat or our email.

User Rights Relating to Personal Data

As a scrplay1 user, you have the following rights regarding your personal data:

• Right of Access: you may request a copy of the personal information we hold about you.
• Right of Rectification: you may request the correction of any information that is inaccurate or incomplete.
• Right of Erasure: in certain situations, you may request that your personal data be deleted, subject to the relevant legal obligations.
• Right to Restriction of Processing: you may request that scrplay1 limit the way we use your data in certain circumstances.
• Right to Object: you may object to the processing of your personal data for certain purposes.
• Right to Data Portability: within reasonable technical limits, you may request your data in a machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or send an email to [email protected]. We will endeavour to process each valid request within a reasonable time.

Children's Privacy and Age Restriction

The scrplay1 platform is for individuals aged 21 and above only. We do not knowingly collect personal information from individuals below this age. If you believe that someone who has not reached the required age has registered or used our platform, please notify us immediately via our support email.

Upon receiving such notification, scrplay1 will take immediate action to review and close the account in question, and delete all data related to that user in accordance with our policy.

Privacy Policy Amendments

scrplay1 reserves the right to amend, update or replace any part of this Privacy Policy at any time. Any material changes will be communicated to registered users through appropriate channels, including notifications via the platform and email.

The effective date of the most current Privacy Policy will always be displayed at the top of this document. Continued use of the scrplay1 platform after the amended date takes effect will be considered your acceptance of the amended terms. You are therefore advised to review this page periodically.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way scrplay1 handles your personal data, you may contact us through the following channels:

• Email: [email protected]
• Live Chat: available 24 hours a day, 7 days a week via the scrplay1 platform
• Support Languages: Bahasa Melayu and English

Our team will endeavour to respond to every privacy-related enquiry within a reasonable time and with due consideration. We value the trust you place in scrplay1 in the management of your personal information.